Call Center Software

Hosted Contact Centre

Complete Call Center Operations Management suite

• Inbound and outbound, progressive and preview dialing
• Built-in CRM integrations for a seamless experience
• Sentiment analysis and word-cloud powered analytics

Outbound Marketing Solutions

Integrated Marketing platform for all Outbound Campaigns

• Voicemail transcription supported by text to speech personalized messages
• Customized campaign flow which can be fed back into IVR flows
• OBD prompts with DTMF inputs that can be coupled with API integration to dip into any database

Hosted Call Connect

Complete virtual PBX environment

• Outbound and inbound calling with call patching
• User management with role based access
• API and webhook, detailed call logs and call management dashboard

Multi-level IVR

Outbound and Inbound Call Management suite with customized routing functions

• Sticky agent coupled with barging/whispering/transfer
• Using same pilot number for both outbound and inbound flows
• API and webhooks integration with number masking for secure interactions

Missed Call Solutions

Never miss a call from your customers

• Bespoke IVRs for missed calls
• Automated call backs and scheduled SMS
• Integrated email reports

Click2Call Services

Integrated approach of single click based communication for end customers

• Website and panel integration which can feed into the IVR flow
• OTP based calling and verification solution for agent call patching
• Number masking for customer privacy at all ends

Smart IVR: Decrease workload, Increase resolution efficiency

Whether you have 2 support representatives or 200, CloudTalk’s smart Interactive Voice Response makes it easy to route calls to the right people or departments at the right time. Choose from various criteria like language preference, Product, Location or other and build your IVR routing tree with CloudTalk’s drag and drop Call flow designer.